How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner.
FAQs
ORDERING
The discounts, how can I use it?
We have two types of discounts, automatic discounts and discount codes.
When using automatic discounts, you don't need to do anything. The system will automatically deduct the corresponding discount amount at checkout and display it.
When you need to use a discount code, just enter the discount code at checkout and click "Apply" to get the corresponding discount.Just Like:
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
I have problems adding items to my shopping cart.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as "Temporarily Unavailable" or "sold out".
How do I pay for my orders?
We accept payments via Paypal.
Can I amend and cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
SHIPPING & DELIVERY
When will my order be processed?
All orders will be processed within 2 working days, excluding weekends and public holidays.
How long will it take for me to receive my order?
The Standard courier delivery time frame is 7-14 working days. Due to the impact of the COVID-19, the time limit will be reduced.
For specific details, please refer to our shipping information.
Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at service@wjhome.house and we will get back to you as soon as we can.
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at service@wjhome.house with a snapshot of the product and we will get back to you as soon as we can.
I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at service@wjhome.house and we will get back to you as soon as we can.
I’ve purchased the wrong size or color.
We do not provide exchanges for size or color. We do however, accept returns for products purchased from us.
I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at service@wjhome.house if you have not received your parcel after 20 working days and we will assist you accordingly.